Shipping & Returns

Shipping

Please note: due to stage 3 COVID restrictions orders are shipped twice a week; every Tuesday and Friday. We will email you to confirm once your item has been shipped, please be sure to include a valid email address with your order.

All items are shipped from Victoria, Australia. Items being shipped within the same state usually take 2-5 business days to be delivered once shipped. Shipping to other states can take 6 or more business days, depending on the shipping destination*.
*These times may have changed due to COVID as Australia Post are currently experiencing some delays.

International Shipping

Standard International Shipping will generally take a minimum of 6-10 business days, and could take up to 4-5 weeks if held up by customs inspections from within the destination country. The recipient is responsible for any duties and import regulations and charges. Please be aware of the country of destination’s import laws and regulations.

Please note that some courier services from within each destination country will not leave a parcel if the destination address is unattended at the time of delivery.  If you are expecting a delivery which seems unusually delayed, please contact your local post office.  Often, they have attempted to deliver a package when the addressee was not present to sign for the parcel, and the package may be being held for a signature release at the local post office.

Returns

We offer a refund or exchange for items returned in original condition, provided you contact us within 14 days of receiving your item.
PLEASE CONTACT US as soon as possible before returning a damaged or incorrect item by emailing info@stupa.org.au.

Return Mailing Address:
The Great Stupa of Universal Compassion Ltd
PO BOX 869 Maiden Gully VIC 3551 Australia
Contact details:
E-mail: info@stupa.org.au
Phone: +61 3 5446 7568

On receiving your returned item in original condition we will arrange to either:

Refund – Process a refund for the original purchased price via the payment method used (excluding the original shipping cost)

OR

Exchange – Arrange packing and shipment of your exchange item

Customer Support

Please contact info@stupa.org.au for all enquiries.

The Great Stupa gift shop is located at:

Great Stupa Exhibition Centre
25 Sandhurst Town Road
Myers Flat, Victoria, Australia

Weekdays – 9:00am to 5:00pm
Weekends and Public Holidays – 10:30am to 5:00pm

Christmas Day – CLOSED